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Why Monitoring and Testing is Essential for Banking IT
As a leader in your IT department, your end goal is to provide quality financial services to your end users and drive efficiencies that will make the company money or at least save it. Doing this isn't always easy, especially with the increased expectations on network performance for customers and staff. Whether that means guest Wi-Fi at your branch locations, online banking, or a mobile banking app, the customer facing performance of your network directly impacts customer satisfaction. BYOD (bring your own device) is a growing issue that many in your role face daily. Each device stresses the network and represents another potential threat. Many large companies have begun monitoring their networks to insure instant notification when something is wrong- but is that enough? What about testing the network in advance to the issues arising so you can avoid end user-affecting issues?

The Need

A network testing and monitoring solution should be a regular part of your IT arsenal. As banking goes increasingly mobile, both your employees and customers rely on your network to conduct their financial transactions. Your network must always be available, fully operational, and fast. A network outage will keep your employees from being able to do their jobs, and cause your customers to lose trust in your services.

Your employees rely on your network to complete their tasks and add value to the business. When your network is down, your bank loses money from potential transactions that are held up or missed during that downtime, but your bottom line also suffers when your employees are unable to do their jobs. It is essential that your bank's IT department is equipped to grow and nurture your network, so that your employees can do the same with your customer accounts and relationships.

The Strategy

Monitoring and testing your networks serves two critical purposes for your bank: eliminating outages and major network problems, and increasing your network's performance. This spectrum helps put monitoring and testing into perspective:

After you set a threshold for an acceptable level of network performance, monitoring will help you quickly identify when and where your network drops below your performance standards. Having repeat problems with a certain network, or under certain conditions? Testing your network will help you discover its boundaries and limitations. The results of your tests will help you determine if your network configuration needs to be modified, expanded, or upgraded; and, your tests will also help you pinpoint whether your issue stems from your systems, protocols, and hardware, or an ISP that is not delivering as advertised.

Use monitoring to determine your real-time performance, and catch your network before it dips into the red. Use testing to troubleshoot problems, gage the boundaries of your network, and push the upper limits of your performance. Using both of these tactics in tandem will take your strategy beyond just getting by, and allow your network to grow and thrive.

The Solution

Because your customer base is always scaling up and changing direction, IT professionals in the financial industry need to adopt a strategy that includes monitoring and testing their networks on a regular basis. Incorporate AxonPulse into your IT strategy to achieve both of these goals with both speed and efficiency. AxonPulse will help you scale to your customers’ growing financial needs, make conducting business more convenient for your users, and allow you to focus on the business, rather than putting out fires and dealing with outages in the aftermath. Maintaining a healthy and robust network in the Finance industry has never been a higher priority than it is in today's market. Equip your IT department for success, and improve your bottom line with active monitoring and testing.
By: Jacob Birmingham - 12/5/2014 11:54:05 AM
Tags: Enterprise


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