Providing Expert Client Assistance

Maximize Uptime with Support Services
Spirent's Support Services maximize uptime, protect the value of customer investment, and provide predictable expenditures on maintenance. Ensure that your system technology is always current and operating at maximum performance. We have designed a variety of offerings tailored to provide the specific help you require, fit your needs, and keep your performance and productivity high.

Investment Insurance
Companies maximize uptime, preserve technology investments and manage maintenance expenditures with the following services.

Support Plans - Provide timely access to technical support, product expertise, fixes, product enhancements and online support tools. All these features enable you to achieve optimal product and system performance and operational efficiency, as well as future-proof your investment.

Calibration Services - Ensure that your Spirent equipment operates at peak performance and meets the test requirements of the standards specification. Your testing results will be repeatable in a multi-vendor, end-user environment.

Key Benefits
  • Increase your competitive advantage with a Spirent support plan
  • Assure testing reliability and productivity
  • Maximize uptime and avoid costly downtime
  • Optimize your product or service's full functionality
  • Reduce risks and costs
  • Assure product and service quality
Key Features
  • Software and Firmware updates - Unlimited access to the latest software and firmware updates. Spirent's software update notification system notifies you of bug fixes and feature enhancements as they become available
  • Technical Support - Unlimited technical support to ensure your issues are quickly addressed for every service call you make. Calls received during non-business hours are promptly returned the next working day
  • Online Service Center - Unlimited access to the Spirent Web Support Site available 24/7 for self-help, software downloads, product documentation and our latest support tools at:
Support Services Plans
  • Basic Support
  • Extended Support
  • Premium Support
Additional Support Services
  • Hardware Repair Coverage
  • Advance Replacement
Products Covered:
  • Abacus
  • Avalanche
  • AX/4000
  • Landslide
  • MRV
  • SmartBits
  • Spirent iTest
  • Spirent Studio
  • Spirent TestCenter
  • Calnex
  • Spirent Attero

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